1. Introduction

At Lyoseko Safaris Tanzania, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you contact us, request a safari quote, or book a trip — online or in person. By using our website, you agree to this policy.

2. Who We Are

Lyoseko Safaris Tanzania is a locally owned safari company based in Arusha, Tanzania, with back-office support in the Netherlands. We design private, tailor-made safaris across Serengeti, Ngorongoro Crater, Tarangire, Lake Manyara and other Tanzanian parks.

Contact details
Lyoseko Safaris Tanzania — Arusha, Tanzania
Email: info@lyosekosafaristanzania.com
Website: www.lyosekosafaristanzania.com

3. What Information We Collect

• Identity & contact: name, email, phone, country of residence
• Travel data: preferred dates, group size, safari interests, package selection
• Communication history with our team
• Technical data (IP address, device/browser) via cookies/analytics (see Cookies)

We only collect data necessary to respond to your request or manage your booking.

4. How We Use Your Information

• To prepare and send your personal safari quote
• To provide travel advice, itinerary updates, confirmations
• To manage reservations and accounting obligations
• To communicate about your trip and request feedback
• To improve our services and website experience

We never sell or rent your data to third parties for marketing purposes.

The legal basis for processing your personal data includes performance of a contract, compliance with legal obligations and, where applicable, your consent.

5. Data Sharing & Storage

• Data is stored securely on password-protected systems managed by Lyoseko Safaris Tanzania and our Dutch back-office partners.
• Data may be shared with trusted providers (such as lodges, hotels, transport and activity partners) strictly for operational purposes related to your booking (e.g. names, travel dates, rooming information).
• All partners must comply with equivalent privacy and data-protection standards.

Personal data may be processed in Tanzania and the European Union. Appropriate safeguards are applied to ensure data protection in line with applicable regulations.

6. Data Retention

• Inquiry data: retained up to 24 months after last contact
• Booking data: retained up to 7 years to meet legal/accounting requirements

You can request deletion at any time (see Your Rights).

7. Cookies & Analytics

We may use cookies and analytics tools (e.g. Google Analytics) to improve performance and user experience. Cookies do not give us access to your personal files. You can disable cookies in your browser settings at any time. For details, see our Cookie Policy (if available).

8. Security of Your Data

• Encrypted connections (HTTPS/SSL)
• Secure email & data storage
• Restricted internal access
• Regular updates of website components

While we apply appropriate safeguards, no online method is 100% secure. Please contact us with any security concerns.

9. Your Rights (GDPR)

If you are in the EU/EEA, you may:

• Request access to your personal data
• Rectify inaccurate or incomplete data
• Request deletion (“right to be forgotten”)
• Withdraw consent at any time

To exercise your rights, email info@lyosekosafaristanzania.com. We respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites (lodges, parks, partners, social media). We are not responsible for their privacy practices. Please review their policies.

11. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from minors without parental consent.

12. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on this page with the effective date shown at the top.